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Service Design

Projects focusing on using research and design to improve the quality of interactions between the service providers and its users.

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LEAD UX RESEARCHER

Researching The Service Department's Legal Document Experience

I led a research project for HD Home Services department focusing on the document experience for associates, customers and service providers

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SERVICE DESIGN CONSULTANT

Designing at Front/Back End Touchpoints in Auto Collision Repair Service

As a a design consultant, my partners and I worked with an auto body shop to find customer/associate problems to improve the service experience.

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RESEARCH CONSULTANT | LEAD VISUAL DESIGNER

Increasing Accessibility to Local Government and Community Engagement Through Comedy

As a researcher and visual designer, my team and I worked with the city of Austin to improve engagement for lower income individuals.  

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